Faq

Find answers to common questions about Simply Extra Balloons, our services, and booking. Need more info? Just reach out—we’re happy to help!

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We service the Inland Empire and Orange County areas.

The delivery fee varies and is based on how far the location of the party is from our headquarters. Once you provide the address then we can include this information in your quote.

 We have a required minimum of $500 to provide our decoration services.

In the event that you cannot afford our required minimum please consider our Grab n’ Go balloon garland option as a more cost effective alternative. We will use the same professional grade balloons to create a garland for you that you can pick up from us and attach yourself.

It’s advisable to book as early as possible! Our schedule tends to fill up fast. While we dislike turning away clients, we limit our availability to ensure we can provide each client with our undivided attention and excellent service. The required time needed can range from 1-3 weeks depending on the details of your request.

Many of our air-filled balloon styles can endure indoors for up to a week! The longevity of your balloons depends on the environmental factors within the space they occupy. Please note: we cannot ensure the exact lifespan of your balloons once they have been safely delivered to you or picked up.

Due to various factors like heat, sunlight, wind, and rain, we cannot guarantee the lifespan of the balloons outdoors.

If you choose to rent our backdrops or props, takedown will be necessary. In this case we will include a “same day takedown fee” in your quote.

Deposits are non-refundable regardless of any circumstances that may occur once you’ve made a booking with us, that specific time slot is reserved, and materials are ordered for your event. If cancellation becomes necessary, we’ll provide you with a credit applicable only to a future event booked within a 3 month timeframe with the use of the same materials that were already purchased. If your future event is a different theme and requires additional products than your quote will be adjusted accordingly. Please inform us as soon as possible if you anticipate any changes or cancellations, allowing us the opportunity to accommodate your needs to the best of our ability.

We understand that selecting colors can be challenging, but we’re here to assist you! We require your confirmed color selections as soon as you book with us. If you’re uncertain about colors, please inform us, and we can delay placing your balloon order. After the balloon order has been placed, if you decide to change the colors then you will be charged for the additional balloons. However, we must receive your final color choice at least a week before the event date. No changes will be allowed after this time.

It is your responsibility to monitor the weather and ensure you’re comfortable proceeding with your event as planned. If your event is outdoors and you’d like to have a tent covering, you would be required to find that separately. In the event of unexpected bad weather, we may not be able to set up and will have to cancel your event without a refund. Alternatively, it would be suggested to move the party indoors to ensure the integrity of the decor.

We accept Zelle or Cashapp.

We require a 50% non-refundable deposit that will be deducted from the main balance. The remaining balance will be due 1 week before the event date.

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